At Malluzon , we aim to ensure customer satisfaction with every purchase. If you’re not satisfied with your order, we offer a straightforward return and refund process. Please read our policy carefully.
1. Eligibility for Returns
You can return products purchased from [Your Store Name] under the following conditions:
- The return request is made within 7 days of receiving the product.
- The product is in its original condition, unused, unwashed, and with all tags and packaging intact.
- Items such as underwear, swimwear, jewelry, and sale items are not eligible for returns unless defective.
2. Return Process
To initiate a return:
- Contact Us: Email or call our customer support at
info@malluzon.com
with your order number and details of the return request.
- Ship the Product: Once the return is approved, we will share the return shipping address. You will need to securely package the product and ship it back to us.
- Return Shipping Costs: Customers are responsible for return shipping costs unless the return is due to a product defect or incorrect item received.
3. Refunds
Once we receive the returned item, we will inspect it to ensure it meets the return eligibility criteria. After approval, your refund will be processed.
- Refund Method: Refunds will be issued in the original payment method (credit card, debit card, bank transfer, etc.) or as store credit.
- Processing Time: Refunds typically take 7-10 business days after the return has been received and inspected.
- Shipping Charges: Original shipping charges are non-refundable unless the return is due to a defective or incorrect item.
4. Non-Returnable Items
The following items cannot be returned or refunded:
- Products marked as final sale or non-returnable.
- Personalized or custom-made items.
- Gift cards.
- Items without original packaging and tags.
5. Exchanges
We offer exchanges only if the item received is defective or incorrect. To request an exchange, follow the same process as returns. If the item is out of stock, you will be offered a refund or store credit.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receiving the product. We will arrange for a replacement or refund after verifying the issue.
7. Cancellation Policy
- Orders can be canceled within 24 hours of placing the order for a full refund.
- After 24 hours, the order cannot be canceled as it may have already been processed for shipping.
8. Contact Us
If you have any questions or need further assistance with a return, refund, or exchange, feel free to contact our customer support team at:
- Email: info@malluzon.com
- Phone: +91-9539530950
9. Governing Law
This Refund and Returns Policy is governed by the laws of India and the state of Kerala. Any disputes regarding returns or refunds will be subject to the exclusive jurisdiction of the courts in Kerala.