Welcome to Malluzon! We are committed to delivering your orders promptly and efficiently throughout Kerala. Please read our shipping policy carefully to understand how we handle your orders.
1. Shipping Locations
We currently ship to all districts within Kerala. For customers outside Kerala, please contact our support team for potential shipping arrangements.
2. Processing Time
- Order Processing Time: Orders are processed within 1-2 business days (excluding Sundays and public holidays).
- Orders placed after 5:00 PM IST will be processed the next business day.
3. Shipping Time
- Local Delivery (within Kerala): Estimated delivery time is 3-5 business days.
- Delivery times may vary due to unforeseen circumstances such as weather, public holidays, or courier delays.
4. Shipping Charges
- Standard Shipping (within Kerala): Flat rate of ₹50 for all orders.
- Free Shipping: We offer free shipping on orders above ₹1,000 within Kerala.
5. Courier Partners
We partner with reliable courier services, including Shiprocket, to ensure timely delivery. You will receive a tracking number once your order is dispatched.
6. Order Tracking
Once your order is shipped, you will receive an email or SMS with the tracking details. You can monitor the progress of your shipment on our website or via the courier’s tracking platform.
7. Delivery Attempts
Our courier partners will make up to two delivery attempts. If the package remains undelivered after the second attempt, it will be returned to us. Please ensure that someone is available to receive the package at the provided address.
8. Delayed or Lost Shipments
In case of a delay beyond the estimated delivery window, please contact our support team at [Customer Support Email/Phone]. We will assist in tracking and resolving the issue. Lost shipments will either be reshipped or refunded, based on customer preference.
9. International Shipping
Currently, we do not offer international shipping. Please contact us if you wish to discuss special international delivery requests.
10. Return and Exchange Policy
For details on our return and exchange policy, please refer to our [Returns and Exchanges] section.
11. Contact Information
If you have any questions regarding shipping, please reach out to us at:
- Email: info@malluzon.com
- Phone: +91-9539530950
- WhatsApp: +91-9539530950
We appreciate your trust in Malluzon. Happy shopping!